Daraz pk - organizational theory and design

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This document provides information about Daraz.pk, an e-commerce company in Pakistan. In 3 sentences: Daraz.pk is Pakistan's largest e-commerce platform that saw significant sales growth in 2015 but saw a 70% decline in sales during its 2016 Black Friday event due to high return rates and defective products received by customers. Implementing ISO quality standards across suppliers and improving warehouse operations and packaging could help Daraz.pk boost customer satisfaction and sales by ensuring products meet quality standards. The presentation evaluates Daraz.pk's operations and quality management and provides recommendations for achieving ISO 9000/9001 certification.

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