The Incredible Shrinking Front Desk – An Opportunity To Manage Differently

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The front desk was once the epicenter of the hotel, where guests did so much more than check in and check out. It was the place where they received answers to their questions, called in for a pillow or a hairdryer or a ride, ordered things up and got things sent down, and even made their next reservation. For requests that didn
The front desk was once the epicenter of the hotel, where guests did so much more than check in and check out. It was the place where they received answers to their questions, called in for a pillow or a hairdryer or a ride, ordered things up and got things sent down, and even made their next reservation. For requests that didn't belong there, like housekeeping or a reservation at the restaurant, the guest's only choice was to use the front desk as home base.

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