Spanx CX director discusses shaping an experience fit for a DTC
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There’s saying “No,” and then there’s using what Eric Carlsen likes to call the “Disney No.” As the director of CX for Spanx, Carlsen may not seem to be working for a company that has a lot in common with the entertainment giant. Yet while looking at how Disney trains the workforce it calls its…
Spanx CX director discusses shaping an experience fit for a DTC
Inside the race to reimagine the Boston Marathon, during COVID
Spanx CX director discusses shaping an experience fit for a DTC
Spanx CX director discusses shaping an experience fit for a DTC
77% of customer service teams are learning new policies and 39
77% of customer service teams are learning new policies and 39
77% of customer service teams are learning new policies and 39
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